Lost in Design: The Case of the Missing Power Button

This article was originally published on the Daedalus Blog. Several weeks ago, the remote for the monitor I use for my home computer died. Just the remote; not the monitor.  Ordinarily, this wouldn’t be a story worth telling. It was certainly an inconvenience but didn’t seem like it would be too aggravating of an issue

Stop Dismissing Minor Usability Issues

This article was originally published on the Daedalus bog. As a human factors psychologist, I am often asked to predict where users will (or have) run into problems with a product by evaluating its usability — the measure of its ease of use and ease of learning.  At the conclusion of these evaluations, I categorize